See how the business runs, and where it is weak.
Process Mapper draws your processes as a tube map in CoVi Analytics, with the risks and controls on each step.
Shown on Halden, our fictitious Lloyd's managing agent. See how Halden runs it
How does the business run?
- 14Process lines
- 2Stops with a failed control
- Distribution
- Underwriting
- Claims
- Outwards reinsurance
- DA oversightDistribution · 3 incidents1 failed
- ReservingClaims · 2 incidents1 failed
Resilience has to sit inside decisions, not in a separate document.
Our reading: the map the regulators ask for should be the one the business works from.
- 15 Jan 2026 · PRAThe PRA expects operational resilience "to be woven into the underlying risk culture of firms and be an integral part of their decision making".Source: PRA, Insurance Supervision: 2026 priorities, p5 (opens in a new tab)
- Apr 2026 · PRAThe Chief Operations Senior Manager answers for "operational continuity and resilience", including data and reporting services.Source: PRA SS35/15, April 2026 update, para 2.22H (opens in a new tab)
- From 18 Mar 2027 · FCAFrom 18 March 2027, firms in scope must keep a register of their material third-party arrangements and submit it to the FCA each year.Source: FCA PS26/2, Operational incident and third party reporting (opens in a new tab)
What you get
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Replace procedure documents with one map the business opens.
Lines are processes, stops are key activities and interchanges are where one team hands over to another. Each stop opens into its steps.
- Today
- Procedure documents on a shared drive
- With CoVi Analytics
- One map, opened at the step
Halden's process map report: the front office, one of two maps.
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See a failed control on the step where it happened.
Each step carries its inputs, outputs, risks and controls, so a failed control turns its stop red with its incidents beside it.
- Today
- Risks in a register, no step attached
- With CoVi Analytics
- Each risk on the step where it arises
DA oversight · step 6Annual coverholder audit- InputsAudit plan · sample of policies and claims
- OutputsAudit report · rated findings
- OR-06.1 Binding outside authorityRisk mapped to this step16 · High
- C-137 Coverholder auditsControl mapped to this stepIneffective
- INC-031 · 23 risks outside territoryActive incidentOpen
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Put each partner on the map, next to the work that depends on it.
Coverholders, the owned coverholder and fronting partners sit on the stops they serve, so the map and your third-party register point to the same arrangements.
- Today
- Third parties in a contract list
- With CoVi Analytics
- Partners on the stops they serve
Distribution lineHalden · Partners on the map- CoverholdersPartner stop
- DA oversightCoverholder audits and bordereaux checks1 failed
- Owned coverholderDubai, on the Lloyd's platform in the DIFC
- Fronting partnersUAE fronting partner · US fronting carrier
Change the business with the whole map in view.
Teams see the risks, controls and partners a step carries before they change it.
Bring your hardest process. See it as a map.
Tell us which process gives you the most trouble today, and leave knowing where to start.
We'll walk you through how it all comes together with Halden.